Need a hand?

Email us

The fastest way to reach us is support@vettidy.com. Include your account email and, if it's about a specific pet or record, which pet — it helps us find your data faster.

Common requests

• Account or data deletion — email us; self-service deletion isn't built into the app yet, so we handle these by hand.
• Lost access to a shared Pack — if you're a Caregiver or Sitter who lost access, ask the Pack owner to re-invite you from the Caregivers tab.
• Billing / subscription issues — Premium purchases are billed and managed by the App Store or Google Play, so refunds and billing questions are best handled through them directly; we're glad to help if you're stuck.